Customer Service Workshop
McMillan Staff Development (McMillan) is a Registered Training Organisation delivering nationally recognised qualifications and custom workshops.
This course will help students understand the meaning of service.
- Half Day
- Full Day
Resources All Provided
- PowerPoint Slides
CUSTOMER SERVICE WORKSHOP
Effective customer service is an art and a learned skill. Training staff to handle customers with confidence and efficiency is essential for good customer service and for business profit and growth.
This program is designed to work through the key areas of success in customer service:
Identifying your clients
Identifying your clients’ needs and how that matches what you have to offer
Seeing complaints as opportunities
Identifying trends in client requirements
By the end of this course participants will be able to:
Plan to meet internal and external customer requirements
Ensure delivery of quality products and services
Monitor, adjust and report on customer service
Our straightforward approach is specifically tailored to our clients’ unique needs. We offer practical solutions that will improve the dynamics and enhance the productivity of your business.
The workshop will be contexualised to your workplace;
Training personnel are highly qualified and experienced;
We provide you with the best support and encouragement;
Training can be delivered on site at your workplace;
Training resources are of the highest standard;
We are flexible to take into account your requirements.
We aim is to assist and support our clients in a safe, non-threatening environment to achieve their business goals. We always strive to be flexible and make decisions quickly to support the client’s changing needs.
Inclusions & Investment
McMillan will provide you with a highly experienced trainer who will spend time during an initial consultation to gain an understanding of training requirements for the participants and the desired learning outcomes. From there we will contextualise the workshop to meet the outcomes required. Our trainers will develop all learning resources required to complete the session.
Our trainers will develop all learning resources required to complete the session. On the conclusion of the workshop, evaluation forms will be distributed to all participants for completion. From the information gathered, we will compile an evaluation report which is forwarded on to the course organiser.
Our fee structure is highly affordable.
Half Day Workshop is $250.00 per person, plus GST.
Full Day Workshop is $500.00 per person, plus GST.
Our workbooks are printed in full colour and are wire bound and cost $25 + GST per person.
Please check out our bundled specials as you can save up to 20% of the total cost.